Privacy Policy

This Website is owned and operated by V-Care Asia Limited, a company registered in Hong Kong whose registered office is at Unit 5, 10/F, 1 Hung To Road, Kwun Tong, Kowloon, Hong Kong. The terms “we”, “our”, “us” when used in this Privacy Policy means V-Care Asia Limited (“V-Care Asia”).

Please read our Privacy Policy carefully to understand our views and practices regarding your personal data. This explains what information we gather and helps us ensure that you understand and consent to our uses of such information.

We occasionally modify our Privacy Policy and will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our Privacy Policy frequently to ensure that you are aware of any changes.

This Privacy Policy (together with our Terms and Conditions of Use and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please note that the website (the “Website”) may from time to time contain links to and from other websites. If you follow a link to any of these websites please note that we are not responsible for the privacy practices or the content of such websites and the information practices of those websites are not covered by this Privacy Policy. Please check the individual privacy policy of any website before you submit any personal data to them.

1.1 V-Care Asia collects the following information about you when you use this Website:
1.1.1 information that you provide. We may collect personal information (for example your name, email address and postal address) when you place an order to buy a product or register for our newsletter; and
1.1.2 information collected by us as you use the Website. V-Care Asia collects and stores information transmitted by your computer when you use the Website. This may include your IP address, browser data and information we receive from cookies (please see section 5 below).
1.2 We may use this information in the following ways:
1.2.1 to provide our service(s) to you as a user of the Website, including enhancing your user experience;
1.2.2 to process and fulfil your orders for our products;
1.2.3 to provide you with newsletters and other information about special offers or features of the Website which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
1.2.4 for marketing third party products and services to you, if you have provided your consent for this;
1.2.5 to ensure that content from the Website is presented in the most effective manner for you and your computer;
1.2.6 to notify you about changes to our products and/or the Website; and
1.2.7 to help diagnose problems with our server and to administer the Website; (together the “Purposes”).

2.1 By using the Website and submitting information, you consent to:
2.1.1 the collection and use of your personal information by us as described in section 1 above;
2.1.2 the sharing of your data with third parties in accordance with section 3 below.

3.1 We may disclose your personal information to third parties in the following circumstances only:
3.1.1 for marketing purposes provided always that you consent to us sharing such data with third parties by notifying us via the Website or in other communications (e.g. by ticking the relevant box(es) on the Website at the point of registration);
3.1.2 to service providers who manage aspects of our operations (for example third parties who provide technical services to the Website) in connection with the Purposes;
3.1.3 if V-Care Asia or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
3.1.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions of Use and other agreements; or
3.1.5 to protect the rights, property, or safety of V-Care Asia or Website users (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

4.1 You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise submitted your consent to us for these purposes).
4.2 You have the right to ask us not to use your personal data for marketing purposes. You can request that you stop receiving information from us at any time by emailing [email protected]

5.1 We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.
5.2 ‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. We only use cookies to keep track of the pages you and other visitors have been to on our Website and to tell us whether you have visited the Website previously in order to deliver a better service.
5.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you login to our Website.
5.4 Please note if we carry any external advertising on our Website or have sponsors, that they themselves may also use cookies over which we have no control.

6.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of our Website, you are responsible for keeping this password and any other identifier confidential and we strongly recommend that you do not share your password or other identifier with anyone.
6.2 This or the dynamics of the internet may mean that information is sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information. While there is a risk that countries to which information is transferred will not be subject to an information protection regime as rigorous as that of the Hong Kong, we will always take steps to ensure that your information is treated securely and adequately protected in accordance with this Privacy Policy.
6.3 Your data may also be processed by staff that work for us or for one of our suppliers and may be situated outside the country where you entered that information. Such staff may be engaged in, among other things, the provision of our service(s) to you and the provision of support services. By submitting your personal data, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to try and prevent unauthorized access. Agents or contractors who in the course of providing services to V-Care Asia have access to information which you give to us are required to keep that information secure and confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for V-Care Asia.

We do not disclose identifiable information about individuals to our advertisers or sponsors but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in Hong Kong). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ and sponsors’ wishes by displaying their advertisement to that target audience.

You have a right to access information held about you and you can do this by emailing
[email protected]. Any access request may be subject to a fee of $100 in Hong Kong Currency to meet our costs in providing you with details of the information we hold about you. We will endeavour to send you the information (as held by us) within 30 days. You can also request us to correct any factual inaccuracies in that information or delete any of that information from our records.

If have any questions, comment or requests regarding our Privacy Policy please email
[email protected].